What countries do you ship to?
We ship worldwide. If your country is not available in our checkout, we cannot ship there at this time.
What shipping options do you offer?
FREE Standard Shipping (4 - 7 business days)
Express Shipping (3 - 4 business days)
Priority Express Shipping (2 - 4 business days)
Rest of the World:
FREE Standard Shipping (10 - 15 business days)
Express Shipping (6 - 10 business days)
Priority Express Shipping (3 - 6 business days)
Keep in mind that if you order glasses with prescription or reading lenses the delivery may take up to 7 additional business days.
When can I expect my order?
We work to fulfill our orders as promptly as possible. Our warehouse begins processing your order within 1-2 business days after it is submitted. Keep in mind that packages aren't transported over weekends or local public holidays.
Please note that our expected time frames are estimates and can vary due to factors outside of Focucci's, and the courier's, control.
Can I change the shipping method or address?
As we process and ship all orders as soon as possible, we do not accept any shipping method or address changes after your order has been placed. However, all address change requests will be reviewed as soon as possible, and if the order has not been submitted to our warehouse, then we will process your cancellation if possible.
Send us an email regarding the change of address to email@example.com with 'Change of Address' in the Subject field of the email. Please include your full name, order number, and corrected shipping address in the body of the email, and we will do our very best to update your details for you before your order is shipped.
Address change emails not titled in this manner will not be processed.
Can I use a P.O BOX in my shipping address?
We cannot ship directly to APO/FPO, PO BOX, or Parcel locker addresses. Since we cannot track packages after their arrival at these drop-off points, we are reluctant to make shipments that may be misdirected or lost.
Where is my shipment? How can I track the order?
You will receive a tracking number once your order has been dispatched from our warehouse. We can't wait for you to get your Focucci glasses!
What if my glasses get damaged during delivery?
Please carefully examine your package as soon as it arrives. If any of your ordered products are damaged (whether visible or hidden) during transport, please report the damage to the carrier within 7 days. Transportation damage must also be reported to Focucci within 7 days of receiving your order.
Send us an email regarding this matter to firstname.lastname@example.org with 'Parcel Damaged' in the Subject field of the email. Please include your full name and order number in the body of the email. Emails not titled in this manner will not be processed.
What if my order is held by local customs?
If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organize for their order to clear customs.
Focucci is not liable to contact customs officials or refund any orders which are refused by local customs and returned to Focucci. Focucci provides all necessary documents to clear customs with each order.
Will I have to pay international taxes and duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Focucci cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions, customs agents may delay delivery of some packages.
Order is marked as delivered but I didn't receive it
If your parcel is marked as 'delivered' by the local postal service, yet you do not physically have your parcel, it is up to the customer, not Focucci to contact the local postal service to follow up the problem.
If the local postal service and the customer do not resolve the discrepancy, Focucci is not liable to refund or resend your order. Still we will work with you to resolve the situation.