We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Focucci will only accept a return, exchange or refund if the products are returned in their original packaging and condition; no refund will be made for products that have been opened or are returned damaged.

To return a product please contact support@focucci.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If the product purchased is defective, arrives damaged or you feel is not as advertised, please email us at support@focucci.com prior to returning the products and we will work with you to resolve the issue.

For more information about returns check our Returns Policy.