What is your return & refund policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Focucci will only accept a return, exchange or refund if the products are returned in their original packaging and condition; no refund will be made for products that have been opened or are returned damaged.
To return a product, please contact email@example.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If the product purchased is defective, arrives damaged, or you feel it is not as advertised, please email us at firstname.lastname@example.org prior to returning the products, and we will work with you to resolve the issue.
How can I return or exchange?
Chat or email us to email@example.com within thirty (30) days of receiving the item to get your return authorization (RA) number.
These items must be included in the package:
1. The eyeglasses, and any accessories, in the cardboard box that contained the glasses.
2. A note with the RA# and a brief description of the issue that caused you to return the glasses.
Returns should be sent to the address provided with your RA number. You must pay the shipping fee to mail the glasses to us. Shipping costs are non-refundable.
Remember that the products should be in their original packaging and condition; no refund will be made for products that are returned damaged.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
I sent my glasses back. What is next?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Can you refund on a different credit card?
Unfortunately not. As part of PCI compliance, no refunds will be issued to any card other than the credit card used for the order.